Quality Coordinator

Grand Rapids, MI

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
Headquartered in Grand Rapids, Michigan Mill Steel Company is a team of over 400 employees with a commitment to high-quality service. We are a unified, motivated, and empowered market driven company with a single focus to be the best. Our mission is simple, expand our operations into new territories, enhance relationships with our customers and suppliers, provide the best value available in the market, increase market share in key customer industries, develop innovative responses to customer needs, and continue to foster an environment of team involvement and empowerment.
As a Quality Coordinator, you are responsible for the documentation and communication of all material related issues. You will work closely with our customers and suppliers resolving any defective material issues or service disruptions. You will focus on process improvements, root cause analysis, and corrective actions.
Duties and Responsibilities:Manage and communicative swiftly all correspondence coming to the inboxProvide solutions and disposition for material related issues at our customersIdentify, document, and report non-conformance issuesAssist in root cause analysis and corrective action implementationAnalyze reporting generated by team members to identify trends and report to leadershipSupport continuous improvement initiatives by participating in team meetings and contributing ideas for process enhancementsAssist Quality Manager in providing business system and process flow trainingBasic understanding of industry standards, ISO 9001, and IATF accreditationOnsite customer visits to identify material defects and compile complete documentationCollaborate with all fulfillment teams to ensure customer supply chains are not disrupted and we maintain a high level of customer serviceDisposition material on hold and communicate with suppliers of any issuesComplete root cause analysis training and be able to complete a corrective action with minimal supervision
Qualifications:Bachelor’s degree in supply chain management, engineering or other relevant major preferred1+ years of experience in quality, customer support or related experienceShould do well with time management as the job is very deadline orientedExcellent communication and interpersonal skillsAnalytical mindset with problem-solving abilitiesSelf-motivated with the ability to work independently, as well as part of a teamStrong attention to detail and organizational skillsProactive and eager to learnCommitment to maintaining high quality standardsProficient with Microsoft Office Suite (Outlook, Word and Excel)
Organizational Relationship:This individual reports to the Quality Manager and works closely with a variety of departments throughout the company.
What we offer:Team oriented environmentPet friendly environmentOnsite free chiropractic adjustmentsHands on business experienceAwarded “National Best & Brightest Companies To Work For” 10 consecutive years running (2010 – 2020)Awarded “National Best & Brightest Elite Winner”2010 – Elite Winner in Recognition & Retention2016 – Elite Winner in Community Initiatives2017 – Elite Winner in Recruitment, Selection & New Employee Orientation2020 – Elite Winner in Communication & Shared Vision
This employer participates in E-Verify. xzbcwsv Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.