Customer Service Associate (Call Center)

Customer Service AssociateJoin our team at a leading appliance retailer as a Customer Service Associate, where you'll be the go-to person for ensuring a smooth, supportive experience for our customers. If you're personable, detail-oriented, and thrive in a fast-paced environment, we want to hear from you.Daily expectations of a Customer Service Associate:Be the first point of contact for customers via phone and emailSupport with product inquiries, orders, service scheduling, and warranty infoMonitor customer portals and track service/delivery updatesProcess payments, order updates, and shipping documents accuratelyCollaborate closely with service, sales, and delivery teamsResolve escalated customer concerns with care and efficiencyStay up-to-date on product knowledge and internal procedures**This is not a Sales Role**Benefits:401(k) +matchingDental insuranceHealth insurancePaid time offVision insuranceTuition ReimbursementPaid trainingRequirements:What You Bring:3–5 years of customer service experience in a high-volume settingStrong communication and problem-solving skillsProficiency in Microsoft Office; EPass experience a plusQuick, accurate data entry and 10-key skillsA team-first mindset and keen attention to detailIf you're passionate about helping people and enjoy a dynamic work environment, apply now for the Customer Service Relations Associate and grow with us!Breakaway Retail Enterprises is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, gender, disability, or other protected status.Job Type: Full-time 40hrs a weekSchedule: Weekdays & some weekends required- Rotating schedule to be determined during interviewPay: $19.00 - $23.00 per hour