Service desk manager
Tata Consultancy Services · Bangalore g.p.o., India
FULL TIMEpermanent
Job Description
TCS hiring
Role: Service desk Manager
Location: Bangalore
Experience: 10+
Must Have:
IT IS Service Desk Leadership Communciation Client Handling Skills Team Skills Employee Relationship Skills Manage Attrition Convincing Skills Speaking with numbers PI SkillsOversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues.
Act as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization.
Details
| Company | Tata Consultancy Services |
| Location | Bangalore g.p.o., India |
| Type | FULL TIME |
| Niche | general |
| Experience | permanent |