IT Support Technician II

Garney Construction · Remote, United States

GARNEY

An

IT Support Technician II

position is available at Garney. In this role, you will provide advanced technical support for employee-owners across offices, jobsites, and remote locations. As an

IT Support Technician II,

you will troubleshoot and resolve complex technology issues, support enterprise systems and technology deployments, and serve as a key resource for maintaining reliable IT operations while contributing to process improvements, cybersecurity initiatives, and end-user success.
WHAT YOU WILL BE DOING

Provide advanced technical support for hardware, software, Microsoft 365, mobile devices, and connectivity issues
Serve as an escalation resource for complex support requests and assist with issue resolution across the organization
Support employee-owners across offices, jobsites, and remote work environments
Document technical issues, resolutions, and recommendations within the IT ticketing system
Assist with endpoint management, device deployment, software distribution, compliance monitoring, and patch management
Support workstation lifecycle management, including procurement, deployment, upgrades, and retirement
Serve as a technical resource for office and jobsite technology, including networking, printers, conferencing systems, and connectivity solutions
Support cybersecurity, vulnerability remediation, and compliance initiatives
Identify recurring issues, perform root cause analysis, and contribute to process improvements and technical documentation
Participate in technology deployments, office builds, hardware refreshes, and jobsite mobilizations while mentoring junior support staff
Travel as needed to support office and jobsite technology operations
WHAT WE ARE LOOKING FOR

3+ years of experience in IT support, desktop support, help desk, or related technical roles
Experience supporting Microsoft 365, Windows operating systems, endpoint devices, and business applications
Advanced troubleshooting skills across hardware, software, mobile devices, printers, conferencing technologies, and connectivity issues
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless networking
Understanding of endpoint management, device provisioning, software deployment, and patch management practices
Ability to identify root causes, resolve complex technical issues, and drive continuous improvement
Strong communication, documentation, customer service, and organizational skills
Ability to work independently, manage multiple priorities, and support both technical and non-technical users
Understanding of information security principles and endpoint protection practices
Associate degree in Information Technology, Computer Science, or related field preferred
Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365, or equivalent preferred
Experience with endpoint management, device deployment, remote users, or construction jobsites preferred
LETS TALK THE PERKS!

Pay range: $28.85 - $38.46 per hour
Free medical, prescription, dental, and vision plans ($0 premiums)
Virtual doctor visits with no co-pay
Shares of company stock at no cost starting your first day
401(k) plan with a 3.5% match
Student loan resources
Weekly paychecks
Paid time off
8 paid holidays
Health Savings Account (HSA) with a lump sum and matching contributions
Free life insurance and disability policy
Free access to healthcare coordinators
Counseling sessions with mental health professionals at no cost
Access to consultations with legal and financial professionals at no cost
Free programs assisting with weight loss, maternity health, prescriptions for chronic conditions, and more
50% employee discount in the Garney apparel store
CONTACT US

If you are interested in the

IT Support Technician II

position, please click

APPLY NOW

to submit your application. To view additional opportunities with Garney, visit

careers.garney.com
If you have questions or would like more information, please email



and include the

job location

and

requisition ID (listed below the job title at the top of the page)

to ensure a prompt response. Please note that email inquiries are not a substitute for submitting an application. All openings listed are currently accepting candidates.
Garney and its subsidiaries are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Garney is a background screening, drug-free workplace

.

You may be required to complete a post-offer physical and a site-specific background check for this position

.
Agency Disclaimer:

A

ll vendors must have a signed Garney Agreement, authorized by the Executive Team, to receive payment for any placement. Verbal or written commitments made by anyone other than a member of the Executive Team will not be considered binding. Any unsolicited resumes sent to Garney or submitted to employees outside of the Recruiting Team will be deemed the property of Garney. In such cases, Garney will not be obligated to pay any placement fees.