Customer Support/Experience Executive

Tilt · India

Customer Support Executive - Tilt Intimates

Company - Tilt ( , @lets.tilt on Instagram)

Location: Marol, Andheri East, Mumbai, In-office

Experience: Freshers

Type: Full-time

Salary – ₹18,000-22,000/month based on experience

About Tilt:

Tilt is a bold and body-positive Indian lingerie brand doing things differently — from radically

comfortable bras and underwear to unfiltered conversations with real women. We’re looking for a

customer-obsessed, sociable Customer Experience Associate to join our team.

What you’ll do:

● Handle customer calls daily — answering queries, solving issues, and making sure customers feel

heard and valued.

● Manage returns and exchanges, ensuring the process is smooth and efficient.

● Collect and share customer feedback with the team to improve products and service.

● Support new user engagement by guiding first-time customers through their Tilt journey.

● Help with retention efforts by following up with customers and building positive relationships.

● Maintain accurate records of interactions and ensure timely resolution of all requests.

Qualifications

● Strong communication skills in English and Hindi (other regional languages a plus).

● Empathetic, patient, and solution-oriented when dealing with customers.

● Basic familiarity with Excel/Sheets for tracking customer cases.

● Organised and reliable, with the ability to handle multiple calls and tasks daily.

● Enthusiastic about Tilt’s mission and comfortable representing the brand over the phone.

Perks:

● Work with a brand that celebrates real bodies and bold ideas

● Be the voice of Tilt for our customers

● Young, collaborative team (with great snacks and chaotic energy)

● Opportunity to grow into larger roles as the company scales

Other specifics:

● Salary – ₹18,000-22,000/month based on experience

● Work from the office in Marol, Andheri East | 6 days a week, Monday to Saturday

● Immediate joining

Please read the entire job post and check out all company details before applying.

Applications sent to raj@letstilt.com will get first preference.