Vehicle Operations Outside Coordinator II (Manheim)

Account Operations Specialist Ii Company: Cox Automotive - USA Job Family Group: Vehicle Operations Job Profile: Account Operations Specialist II Management Level: Individual Contributor Flexible Work Option: No remote option; must work at a specified Cox location Travel %: No Work Shift: Day Compensation: Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. What You'll Do: Perform various clerical and administrative duties relating to vehicle recon fulfillment. Receive in bound vehicle and registration information from customers requesting reconditioning services for their units. Perform data entry and verify customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order. Evaluate reconditioning needs and provide timely and accurate quotes. Perform walk around of the units and evaluate cosmetic reconditioning needed. Estimate cost for cosmetic repairs and discuss with customer to gain approval. Record the outcome in the appropriate tools. Coordinate with the reconditioning shop areas for vehicle repairs and post charges to appropriate account in a timely manner. Create and maintain charges associated with reconditioning fees related to these accounts. Perform a check for recalls on all units and note the results in the appropriate tool. Work with P