Associate-Service Desk-PTP

Location : Airoli, Navi Mumbai Shift timing : 3:30am to 12:30pm About the Role: Scope: - Receiving queries from vendors and employees and accordingly resolving it themselves or routing it to the right person in the AP team for resolution. Queries may be related to all the three areas (AP, Payments Processing, Times & Expenses) - Ensure that overall delivery of services to Opcos meets or exceeds agreed KPIs and SLAs defined between Operating Companies and BSC and is within a strong internal control framework. - Collaborate with the Service Management team to understand and effectively implement SLA. - Ensure that Internal Customer and Supplier issues are dealt with in accordance with the escalation process and push back where this is not the case; Desired Candidate Profile: 0-2 years of exp