Senior group tour specialist (b2c sales)

Location: Across Maharashtra

Experience: 3+ Years

Industry: Travel & Tourism

About the Role

Flamingo Transworld Private Limited is seeking a customer-driven, experienced Senior Group Tour Specialist to lead and expand our Group Tours business across Mumbai and Maharashtra. The right candidate will bring deep destination knowledge and strong command over domestic and international group travel, with a proven ability to turn inquiries into confirmed bookings while delivering a top-notch customer experience.

Key Responsibilities

Drive end-to-end sales for domestic and international group tour packages Convert walk-in, phone, online, and referral leads into confirmed bookings Assess client travel needs and suggest the most suitable group tour options Cultivate lasting client relationships to drive repeat business and referrals Meet monthly, quarterly, and annual sales goals Deliver comprehensive tour presentations covering itineraries, inclusions/exclusions, visas, insurance, and payment plans Liaise with operations, ticketing, visa, and documentation teams for smooth tour execution Address customer issues professionally at every stage of the travel journey Keep pace with evolving travel trends, destinations, airline policies, visa rules, and competitor activity Market seasonal deals, exclusive departures, and premium tour offerings Keep CRM records accurate and up to date Represent the company at travel expos, promotional events, and customer engagement activities as needed

Required Qualifications

Bachelor's degree in Tourism, Hospitality, Business Administration, or a related discipline Minimum 3 years of experience selling group tour packages in the travel industry Demonstrated success in meeting sales targets Solid grasp of domestic and international travel destinations Strong communication, negotiation, and relationship-management skills Comfortable managing multiple clients and priorities at once Open to traveling within Mumbai and Maharashtra for business development and client meetings