Lead, Workforce Strategy, Forecasting & Scheduling

Mashreq Careers · Pakistan

Mashreq Careers in Pakistan seeks an experienced Workforce Planning lead to design and own demand forecasts, scheduling, and real-time management for its contact center. You will translate business plans into capacity needs and drive data‑driven decisions.

You will build forecasting models, lead annual planning, monitor variance, and provide insights to leadership while ensuring service targets and cost efficiency across voice, email, chat and social channels.