Director Operations

This Role is expected to provide strategic insights/plans, participate, and contribute to Implementation org level mission critical initiatives. In addition to these basic expectations include designing of goals and objectives, leading a group of Managers to ensure performance and service quality standards are met, provide coaching and feedback and partner engagement. ESSENTIAL FUNCTIONS: ∙ Life/Health → Employee Benefits → Group Benefits → Benefits Administration → Retirement. . Leadership and management of the Group team. ∙ Recognizes and implements operational improvements. ∙ Partner with leaders to develop a joint action plan for success. Assists in developing strategic direction. ∙ Oversee planning and execution of plans with the account’s key executives. ∙ Contribute to the strategic mission and goals by bringing key insights from the Implementation Team to the leadership team. ∙ Partner with other functions to enable overall success of the implementation. ∙ Provide coaching, training, and development to leaders of staff to ensure company and department goals and key performance indicators (KPIs) are met. ∙ The role will help the team with prioritization and focus. ∙ The role will require ensuring the hiring, training, and retention of team members. ∙ Build a culture of continuous improvement and innovation. ∙ Fosters a positive culture that engages employees, encourages innovation, and supports high performance. ∙ Manage and execute as per plan key cross functional cross geography organizational initiatives. ∙ Flexibility to use data driven, process driven, or Creativity based approach to problem solving (or) opportunity identification. ∙ Support idea generation initiative across the support function QUALIFICATIONS: ∙ A degree in business, economics, Arts etc. ∙ 18 years’ experience in customer service, back-office operations or client facing roles in the benefits and Insurance industry. ∙ Ability to manage multiple priorities. ∙ Strong leadership skills with the ability and at least 5years of experience in managing people. ∙ Proven track record of solving ambiguous and highly complex problems. ∙ Strong interpersonal and communications skills. ∙ Ability to understand key drivers of the customer’s business. ∙ Strong work ethic, conscientiousness, and ability to interface and respond to problems or issues quickly. ∙ Exceptional critical thinking and attention to detail. ∙ Ability to thrive in a fast-changing environment. ∙ Ability to communicate effectively to high level executives as well as frontline employees at customer organizations. ∙ Experience in a start-up preferred though not required. Shift time: 1:30- 10:30 pm 5 days from office