Customer Support Executive - Jaipur

PineQ Lab Technology · Jaipur, India

About the Company

Hiring Alert in Jaipur, Mansarovar!

Company Name: International BPO

Work Mode: On-site

Working Days: 5.5 working days

Shift: Rotational Shift (24*7)

Week Offs: Rotational

Job Location: Jaipur, Mansarovar

Transportation: Available both ways

About the Role:

• Handle inbound & outbound international customer calls and provide customer support related to e-commerce, orders, transactions, and products.
• Resolve International customer queries , concerns, and complaints effectively.
• Provide accurate information regarding products, services, and policies.
• Maintain customer satisfaction and quality standards.
• Update customer interactions and details in the system.
• Follow company communication guidelines and processes.
• Escalate unresolved issues to the appropriate department when needed.

Qualifications

• Fresher to 3 years of experience in Customer Service in an International Process.
• Excellent English communication skills required (C1).
• Comfortable working in rotational shifts & rotational week-offs.

Pay range and compensation package

The maximum budget is 3.2 LPA; please apply if you are comfortable with it.

Equal Opportunity Statement

• Immediate joiners (someone who can join by next Monday)
• Cab/Transport facility available as per the company's hiring zone.
• 60 days of In-house training sessions with certified agents through structured programmes.

Apply at:

Open for Referrals as well.