Customer Support Executive (Logistics industry Mandatory))

Role: Customer Support Executive / Sr. Executive Experience: 2–3 Years | CTC: ₹3.5–4.2 LPA /Location: ChennaiShift: Night Shift – 7:00 PM to 4:00 AM | Working Days: Monday–Friday Key Responsibilities: Handle customer queries via email, chat, and phone related to orders, shipments, returns, refunds, and payments. Manage and track customer orders, coordinating with warehouse, logistics, and operations teams for timely delivery. Resolve issues related to damaged/lost shipments, delivery delays, returns, refunds, exchanges, and payment concerns with minimal escalation. Ensure customer queries are resolved within defined SLA/TAT while maintaining accuracy and professionalism. Maintain accurate CRM records, support tickets, customer interactions, and order/shipment updates Follow up on pending cases and ensure timely closure to maintain high customer satisfaction. Collaborate with internal teams to improve order fulfillment, customer service processes, and overall customer experience. Required Skills: Excellent verbal and written communication Strong email handling and customer service skills Good knowledge of MS Excel Customer complaint handling & issue resolution CRM / ticketing system knowledge Strong follow-up, coordination, and problem-solving skills