Hub operation manager

Role : Hub Operation Manager

Location : Delhi/Hamirpur

Exp : 5-10 Yrs

Note: Operations in Information technology, Telecom or related who has experience of handling 24*7 ops environmen

t.
Key responsibilities may inclu

d

e:: Coordinating all aspects of exam day operations, including candidate registration, check-in, system checks, invigilation, and post-exam procedur es. Managing exam center staff (invigilators, technical support) to ensure proper execution of protoco ls. Troubleshooting technical issues during exams and coordinating with IT support if need ed. Maintaining the physical exam center infrastructure, ensuring cleanliness, proper seating arrangements, and equipment functionali ty. Monitoring exam center compliance with security protocols and regulatio ns. Managing vendor relationships related to exam center operations (catering, security, etc .): Training, and supervising exam center staff to ensure high-quality service delive ry. Performance evaluation and development of the exam center t eam Reporting and Analys is: Generating reports on exam center performance metrics, including attendance, technical issues, and candidate feedba ck. Identifying areas for improvement and implementing necessary adjustments to optimize operati ons Client/TC management Coordinati on: Collaborating with clients to understand their specific requirements and ensure smooth delivery of exa ms. Addressing client concerns and providing timely updates on exam center operati ons Approaching new clients for capacity addit

ion
Required Ski

lls: Strong organizational and planning skills to manage multiple tasks simultane ously Excellent communication and interpersonal skills to interact with candidates, staff, and cl ients Problem-solving abilities to address unexpected issues during exams Technical proficiency to operate exam delivery systems and basic troublesho oting Leadership qualities to motivate and manage a

team
Thanks & Re

gards, HR TAG