Cce Domestic Non Voice Trainer

Roles & Responsibilities: - Responsible for providing quality training, Theory and Practical: Introduction to BPO (Business Process Outsourcing) Industry and Organizational Policies & procedures Overview of IT-ITeS industry and willing to take up a desk-based job with long hours Responsible for resolving queries and customer cases over web-chat or email. Customer handling skills (QRCs & objection handling) Manage teamwork to meet requirements Maintain a healthy, safe and secure working environment Demo CCE & CRM training, Deal remotely with customer queries - Domestic) Good communication, presentation skills, Behavioral, professional and technical skills