Inside Sales Team Lead

<p><b>Role: Manager – Inside Sales </b> </p><p><b>Zolo | Coliving </b> </p><p><b>Drive the team. Own conversions. Build a high-performance sales floor. </b> </p><p><br /></p><p><b>Why this role exists </b> </p><p>Zolo’s inside sales engine is the primary driver of occupancy and revenue across its coliving portfolio. While individual associates handle customer conversations, consistent performance at scale depends on strong on-floor leadership. </p><p>As we scale, the challenge is not just generating leads — it is ensuring high conversion rates, strong follow-up discipline, and a motivated, high-energy sales floor every day. </p><p>This role exists to ensure that each team of inside sales associates operates with discipline, urgency, and intent — delivering consistent conversion outcomes while maintaining a strong customer experience. </p><p>If the Associate Team Lead is strong, the team converts consistently. </p><p>If the Associate Team Lead is weak, lead leakage, poor follow-ups, and low energy quickly impact revenue. </p><p><br /></p><p><b>Your mandate is clear </b> </p><ul><li>Own the performance of your inside sales team end-to-end </li><li>Drive daily conversions, follow-ups, and revenue outcomes </li><li>Coach and improve call quality, pitching, and objection handling </li><li>Maintain high energy, motivation, and discipline on the floor </li><li>Ensure zero lead leakage and strong CRM hygiene </li><li>Build a team that consistently meets and exceeds targets </li> </ul><p>This is not a tracking role. It is active ownership of team performance and outcomes. </p><p><br /></p><p><b>About Zolo </b> </p><p>Finding dependable accommodation has historically been fragmented and inconsistent. </p><p>People settled for compromises because the system offered few trustworthy options. </p><p>Zolo reimagined living and hospitality as a connected journey. </p><p>Zolo Coliving simplifies urban living. </p><p>Z Vacations enables meaningful travel experiences. </p><p>Z Hotels serves the modern traveler with consistency, warmth, and operational discipline. </p><p>Today, over 100,000 people trust Zolo across different phases of life. </p><p>Our ambition is to build the most trusted living and hospitality ecosystem for the new generation by partnering deeply with property owners who think long term. </p><p><br /></p><p><b>What you will be responsible for </b> </p><p>1. <b>Own Team Performance &amp; Outcomes </b> </p><ul><li>Take full accountability for team targets (calls, connects, conversions, revenue) </li><li>Track daily performance and take corrective actions </li><li>Identify gaps and drive recovery plans </li><li>Ensure no lead is missed or left unworked </li><li>Drive strong closure discipline across the team </li> </ul><p>2.<b> Drive Execution Discipline &amp; Process Control </b> </p><ul><li>Enforce strict follow-up discipline across all leads </li><li>Ensure accurate and real-time CRM updates </li><li>Maintain clean pipeline visibility and next actions </li><li>Prevent lead leakage through structured tracking </li><li>Build consistency in execution across team members </li> </ul><p>3. <b>Coach &amp; Improve Call Quality </b> </p><ul><li>Listen to calls and identify gaps in communication and pitching </li><li>Improve objection handling and closing ability </li><li>Conduct mock calls and roleplays </li><li>Provide specific, actionable feedback to team members </li><li>Drive improvement in conversion rates </li> </ul><p>4. <b>Lead Floor Energy &amp; Team Motivation </b> </p><ul><li>Maintain strong on-floor presence during peak hours </li><li>Drive urgency in calls, follow-ups, and closures </li><li>Keep team motivated during low-performance periods </li><li>Run daily huddles and performance check-ins </li><li>Create a high-energy, competitive environment </li> </ul><p>5. <b>Solve Problems in Real Time </b> </p><ul><li>Identify issues impacting connects, conversion, or follow-ups </li><li>Take immediate corrective actions on-ground </li><li>Adjust approach based on performance trends </li><li>Escalate critical blockers quickly </li><li>Ensure issues are resolved and not repeated </li> </ul><p><br /></p><p><b>What success looks like after 6–12 months </b> </p><ul><li>Team consistently meets or exceeds targets </li><li>High conversion rates across all team members </li><li>Strong follow-up discipline with zero lead leakage </li><li>Noticeable improvement in team call quality and performance </li><li>High-energy, motivated, and performance-driven floor </li><li>Clean and reliable CRM pipeline </li> </ul><p>The floor feels structured, energetic, and consistently high-performing. </p><p><br /></p><p><b>Who this role is for </b> </p><p>You will likely thrive here if: </p><ul><li>You take ownership of team outcomes, not just your own </li><li>You enjoy coaching and improving others </li><li>You are comfortable in high-pressure, target-driven environments </li><li>You bring energy and intensity to the floor every day </li><li>You believe strong performance comes from discipline and consistency </li><li>You want to grow into a larger leadership role </li> </ul><p><br /></p><p><b>Experience we value </b> </p><ul><li>2–4 years of experience in inside sales / calling roles </li><li>Strong individual sales performance track record </li><li>Experience mentoring or handling small teams (formal or informal) </li><li>Exposure to target-driven environments with daily tracking </li><li>Strong communication and customer handling skills </li> </ul><p>Hospitality experience is not required. </p><p>Ownership, coaching ability, and execution discipline are critical. </p><p><br /></p><p><b>The impact you will have </b> </p><p>You will directly influence team conversions and revenue outcomes. </p><p>You will shape the performance and growth of multiple sales associates. </p><p>You will define the energy and culture of the sales floor. </p><p>You will impact occupancy and business performance at scale. </p><p><br /></p><p><b>Why join now </b> </p><p>Zolo is scaling its inside sales engine rapidly across cities. </p><p>Consistency in execution and conversion will define success. </p><p>This role is a key stepping stone to larger leadership roles within the organization. </p><p>If you believe performance comes from ownership, discipline, and coaching — this is the right opportunity. </p>