Customer Service Sales Specialist

Company Description The Formula Shop is a one-stop destination for curated multicultural personal care brands from Japan, Africa, Korea, India, and other regions around the world. The company focuses on simplifying personal care by helping customers understand the unique needs of their face, hair, and body. Through AI-driven guidance, The Formula Shop identifies customer needs, educates them about global cultures and personal care rituals, and recommends tailored products that fit their lifestyle. The brand is committed to ensuring each customer feels seen, valued, and celebrated at every step of their personal care journey. The Formula Shop is an emerging, customer-centric brand with a strong focus on inclusivity and personalization. Role Description The Customer Service Sales Specialist