Club Manager

WTF Gyms · India

ABOUT WTF GYMS

WTF Gyms is building a technology-enabled, customer-first fitness network across Delhi NCR. We combine high-quality facilities, certified trainers, personalized fitness journeys, digital progress tracking and disciplined club operations. We are hiring Club Managers to take end-to-end ownership of individual clubs across six operating zones in Delhi NCR.

ROLE MISSION

Run a safe, profitable, high-energy club where members achieve results, employees perform to standard and every revenue and service metric is actively managed. This is a hands-on operating role, not an administrative desk position.

KEY OWNERSHIP AREAS

1. CLUB P&L AND BUSINESS PERFORMANCE

• Own monthly revenue, contribution margin, controllable costs and club-level profitability.

• Build the annual and monthly operating plan and translate it into weekly and daily targets.

• Track membership revenue, personal-training revenue, renewals, collections, refunds, discounts and outstanding dues.

• Review daily MIS, identify variances and execute corrective action without waiting for month-end.

• Protect commercial discipline: approved pricing, discount controls, accurate receipts and zero revenue leakage.

2. MEMBERSHIP SALES AND RETENTION

• Own the complete funnel: enquiry response, appointment setting, walk-ins, trials, follow-ups, conversion and onboarding.

• Conduct daily pipeline reviews with the sales team and coach weak conversion stages.

• Improve renewal rate, member lifetime value and referral contribution.

• Personally handle high-value prospects, escalations and recovery of at-risk members.

• Partner with the Area Sales Manager on campaigns, corporate tie-ups, community outreach and local activations.

3. MEMBER EXPERIENCE AND SERVICE RECOVERY

• Maintain a visible presence on the gym floor and ensure members are welcomed, supported and heard.

• Monitor feedback, complaints, NPS/CSAT signals and online reviews; close issues with documented root-cause action.

• Ensure onboarding, fitness assessment, programme hand-off and progress-review commitments are delivered.

• Build a club culture that is energetic, inclusive, professional and outcome-focused.

4. PEOPLE LEADERSHIP

• Lead front-desk, sales, housekeeping and fitness teams in partnership with functional leaders.

• Plan rosters, attendance, shift coverage, leave and peak-hour deployment.

• Set individual targets, conduct daily huddles, weekly one-to-ones and monthly performance reviews.

• Coach, recognise and correct performance; escalate conduct or integrity concerns promptly.

• Maintain strong hiring, induction and retention standards for club staff.

5. FITNESS DELIVERY AND PERSONAL TRAINING

• Work with the Area Fitness Manager to enforce trainer standards, floor coverage, assessments and programme quality.

• Monitor personal-training trials, conversion, package utilisation, renewals and trainer productivity.

• Prevent unsafe practices, unprofessional conduct and unauthorised training.

• Ensure trainer allocation supports member goals and commercial performance.

6. OPERATIONS, SAFETY AND COMPLIANCE

• Maintain opening/closing discipline, hygiene, equipment uptime, music, temperature, lighting and consumables.

• Ensure preventive maintenance, incident logging, emergency readiness and vendor follow-through.

• Enforce SOPs for cash, inventory, access control, data privacy and member records.

• Complete operational audits and close every action within agreed timelines.

SUCCESS METRICS

• Monthly club revenue and contribution target achievement

• Enquiry-to-trial, trial-to-membership and renewal conversion

• Personal-training revenue and trainer productivity

• Member retention, referral contribution and complaint closure time

• Staff productivity, attendance and attrition

• Audit score, equipment uptime, hygiene and safety compliance

MANDATORY EXPERIENCE

• 4+ years in a commercial gym or fitness-club environment, with at least 2 years owning a club, centre or comparable unit.

• Evidence of managing membership sales, service delivery, teams and operational controls.

• Strong preference for current or recent experience with recognised gym brands such as cult.fit, Anytime Fitness, Ultimate Gyms, Gold's Gym, Fitness First or comparable Delhi-NCR chains.

• Working knowledge of CRM/pipeline management, club MIS and target-based performance reviews.

• Delhi-NCR mobility and willingness to work on-site, including weekends and peak operating hours.

WHAT STRONG CANDIDATES WILL DEMONSTRATE

• Exact numbers: club size, revenue target, conversion rate, renewal rate, PT revenue and team size.

• A clear example of recovering an underperforming club.

• Mature handling of member escalations and staff performance.

• Commercial judgment without compromising safety, ethics or member trust.

LOCATION AND WORK STYLE

On-site across Delhi NCR. Final club allocation will depend on the selected candidate's location, operating strength and business requirement.

WTF Gyms is an equal-opportunity employer. Selection is based on relevant capability, evidence and role fit.