Infrastructure change analyst

The role of a Change Management Analyst is to support the IT Change Manager to ensure that the organisation can adapt and implement changes smoothly and effectively, whilst adhering to the governance processes and procedures for IT Change Management.

Change Request Management

Registration and Categorisation. Register all incoming change requests, ensuring they are accurately categorised based on their type, urgency, and impact using the ITSM toolset as well as other Paragon toolsets, processes, and procedures.

Risk and Impact Analysis

Conduct detailed risk assessments to identify potential threats and vulnerabilities associated with proposed changes. Review change to ensure comprehensive impact analyse has been performed to understand how changes will affect IT services, infrastructure, and business operations.

Stakeholder Assessment

Identify and assess the stakeholders affected by the change, evaluating their readiness and potential resistance.

Change Advisory Board (CAB) Coordination

Schedule and coordinate CAB meetings, ensuring all relevant stakeholders are informed and involved in the decision-making process.

Communication Plans

Develop and execute communication plans to inform stakeholders about upcoming changes, including timelines, potential impacts, and benefits.

Stakeholder Engagement

Engage with stakeholders to gather feedback, address concerns, and ensure alignment with business objectives.

Monitoring and Reporting

Continuously monitor the progress of change implementation, identifying and addressing any issues or deviations from the plan. Provide regular status updates and detailed reports to stakeholders, highlighting key milestones, risks, and outcomes. Track and analyse performance metrics to evaluate the effectiveness of change management processes and identify areas for improvement.

Post Implementation Review

Conduct post-implementation review meetings to assess the success of changes, gathering feedback from stakeholders and identifying lessons learned.

Documentation

Document the outcomes of post-implementation reviews, including successes, challenges, and recommendations for future changes.

Continuous Improvement

Use insights from post-implementation reviews to refine and improve change management processes.

Record Keeping

Maintain detailed records of all change requests, approvals, implementations, and outcomes, ensuring they are easily accessible for audit and review using the ITSM toolset and other toolsets where appropriate.

Compliance Assurance

Ensure all change management activities comply with ITIL standards, organisational policies, and regulatory requirements.

Policy Development

Assist in the development and updating of change management policies and procedures to reflect best practices and organisational needs.

Technical Experience:

Previous IT Change Management experience Good experience of ITIL processes. Background or strong interest in technology innovation Client engagement with strong stakeholder communication & engagement skills. Experience of working with a third party in a service delivery organisation. Knowledge and experience of business processes and working practices in large corporate businesses

Skills, Knowledge & Attributes:

Numerical and commercially competent Negotiation and influencing Flexible Presentation skills – written/verbal. Communication (verbal & written) Time and priority management Business Line aware Stakeholder Management Analytical Team Player Problem solver/can do attitude