Client Success Manager

Skyray Ventures · India

Join a team of operators, strategists, and builders working across 15+ ventures in technology, media, and marketing. We move fast, think big, and build to last.

We are looking for a confident, client-facing Client Success Manager to own all client relationships fromonboarding through retention. You will be the primary point of contact for every client — running onboarding calls,presenting strategies, leading weekly check-ins, and ensuring results are delivered. This is not a support role. Youare a strategic partner to clients and the bridge between them and the delivery team.

Responsibilities

• Run all client onboarding calls — present the strategy plan confidently and set the tone for the relationship
• Lead weekly strategy calls — prepare agendas, present performance data, identify opportunities
• Own all client communication via Slack — proactive, responsive, professional
• Coordinate with the fulfilment team to ensure delivery is on time and on brief
• Monitor client performance and flag risks before they become churn
• Identify and execute upsell opportunities at the right moment
• Use Claude and AI tools to build strategies, content plans, hooks, scripts, and reports
• Build client relationships strong enough that referrals happen naturally

Requirements

• Run all client onboarding calls — present the strategy plan confidently and set the tone for the relationship
• Strong, confident camera presence on video calls
• Minimum 2 years client-facing experience at a marketing or content agency
• Deep understanding of short-form video — TikTok, Instagram Reels, YouTube Shorts
• Expert-level Claude or ChatGPT usage in daily work — this will be tested
• Proven track record managing multiple client accounts simultaneously
• Proactive communicator — brings updates before clients ask
• Comfortable presenting data and strategies confidently on Zoom

Nice To Have

• Experience working with YouTubers, podcasters, or personal brands
• Background in content strategy, copywriting, or scriptwriting
• Understanding of platform algorithms and content distribution