Field Support Engineer

Nukkad Shops · India

Location: Visakhapatnam (Bhogapuram Airport)

Exp: 1-2 Yrs

Company Description: Nukkad Shops offers a commerce platform focused on retail and F&B stores empowering them to go fully digital through best-in-class commerce solutions, offering an Android-powered integrated system (hardware + software) that simplifies store operations, boosts efficiency, reduces revenue leakage, and helps businesses earn more. From billing, inventory and kitchen management to loyalty, CRM, payments reconciliation, revenue optimization, franchise management, customer analytics, reporting, and even building an online storefront—Nukkad Shops brings everything under one powerful platform. Founded in December 2017, Nukkad Shops has already empowered 15,000+ customers across India and, with its deep market insights and simple yet robust product, is uniquely positioned to become India’s leading POS provider.

Key Responsibilities:

• Periodically visit customers in the assigned area while adhering to company field procedures and protocols.
• Serve as the primary point of contact for customers, identifying and understanding their concerns and issues.
• Comprehend customer requirements and provide appropriate recommendations and briefings.
• Establish positive relationships and enhance brand recall and engagement with customers.

Key Skills:

• OS Installation.
• Software installations and providing training to customers on usage of software applications
• Hardware issue analysis.

Qualifications:

• Fluent in both spoken and written Hindi and English.
• Familiarity with basic computer skills, including MS Office and email.
• Willingness to travel within multiple airport locations.
• Self-motivated and capable of working independently with minimal supervision.
• Previous experience in field service or visits is a plus.
• Possession of a valid driver's license and passport.