Automotive Service Appointment Coordinator

Haley Toyota of Roanoke is seeking a Service Appointment Coordinator. POSITION SUMMARY: • Basic knowledge of company products (labor rates, menu item prices, models, series, options, warranties, vehicle maintenance, standard equipment, specifications). • Demonstrate sensitivity toward customers and strong interest in exceeding customers' expectations. • Is capable of addressing customer hesitation and resistance with patience and empathy. • Capable of project a positive image every time you place or receive a telephone call. • Works with all departments in the dealership, charts and monitors daily activities. • Ability to work a flexible schedule, including weekends and evenings. CUSTOMER SERVICE ORIENTATION: • Believes that the customer is the most important thing. • Devotes maximum atten