Customer Care Executive

Coloressence · Delhi, India

Company Description

Coloressence is a rapidly growing 'Made in India' color cosmetics brand, committed to creating high-quality beauty products at affordable prices. Our brand celebrates local craftsmanship while maintaining premium standards, catering to diverse consumer needs. With a strong focus on innovation and accessibility, Coloressence continues to expand its reach across India. As an organization, we prioritize excellence and customer satisfaction in everything we do.

Role Description

This is a full-time, on-site customer care executive role, based in New Delhi. The intern will be responsible for addressing customer queries, ensuring customer satisfaction, and delivering exceptional support. Daily tasks will include handling customer communication, resolving service-related concerns, calling the customers for orders, collecting and analyzing customer feedback, and coordinating with internal teams to enhance customer experiences. The executive will also be handling B2B enquiries and making sales calls accordingly.

Qualifications

• Strong skills in Customer Satisfaction and Customer Service
• Experience in Customer Support and Communication
• Experience in B2B Enquiry management
• Analytical Skills to understand customer needs and improve service quality
• Proven ability to work effectively in a team-oriented environment
• Currently pursuing or recently completed a degree in Business, Communications, or a related field
• Proficiency in MS Office and familiarity with CRM software is a plus