Front Desk Agent

Front Desk AgentWe are seeking a friendly, dependable, and customer-focused Front Desk Agent to join our hotel team. As the first point of contact for our guests, you will play a key role in creating a positive guest experience by providing outstanding service during check-in, check-out, and throughout each guest's stay.The ideal candidate is professional, detail-oriented, and comfortable working in a fast-paced hospitality environment. If you enjoy helping people and thrive in a customer service role, we encourage you to apply.BenefitsPaid Holidays (Full-Time Employees)Paid Time Off (PTO)Nationwide Employee Hotel Stay DiscountsMedical, Dental, Vision, and Life InsuranceResponsibilitiesWelcome guests and provide exceptional customer serviceProcess guest check-ins and check-outs efficientlyHandle reservations, room assignments, and payment transactionsRespond promptly to guest inquiries, requests, and concernsCoordinate with housekeeping and maintenance teams to ensure guest satisfactionMaintain accurate guest records and reservation informationAnswer phone calls and assist with general hotel informationFollow hotel policies and procedures to ensure a smooth operationQualificationsHigh school diploma or equivalent requiredPrevious customer service or hotel experience preferredBasic computer skills and ability to learn hotel management softwareStrong communication and interpersonal skillsAbility to remain professional and courteous when handling challenging situationsExcellent attention to detail and organizational skillsAbility to follow instructions and work independently or as part of a teamMust be able to stand for extended periods and work flexible schedules, including weekends and holidaysPreferred SkillsHospitality or hotel front desk experienceCash handling and payment processing experienceAbility to multitask in a fast-paced environmentStrong problem-solving and conflict-resolution skills