Account Coordinator

Institute of Inspection Cleaning & Restoration · United States

• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance
Account Coordinator - Business Development Job Title: Account Coordinator- Business Development Location: Tamarac, FL (Preferably On-site), Remote candidates considered Department: Business Development Reports To: Chief Information Officer
Travel: 25% Required
Role Overview The Account Coordinator plays a critical role in delivering exceptional service and support to PuroCleans network of franchise owners, national account partners, and commercial carriers. Acting as a key liaison between internal stakeholders and external partners, this individual ensures seamless program execution and high-performance relationship management across the Certified Priority Response (CPR) program and other national accounts. Responsible for onboarding and supporting franchisees within the CPR program, managing account setup and compliance, facilitating dispatch operations, and maintaining clear, effective communication across all touchpoints. This role also oversees reporting, documentation, technology systems, and special projects aligned with the departments and companys strategic objectives.
Key Responsibilities


Program & Franchise Support
• Qualify and onboard PuroClean franchise offices into partner programs and CPR tiers (Bronze, Silver, Gold)
• Maintain updated franchise participation rosters, CPR badges, and service capabilities
• Support franchisees by facilitating onboarding, registering for training and ensuring SLA compliance
• Collaborate with Regional Directors to review franchise participation checklists
Partner & Client Relationship Management
• Serve as primary point of contact for assigned partners
• Facilitate regular calls and communications to maintain strong, productive partner relationships
• Assist in transitioning new partner accounts from Sales to Account Management
Dispatch & Project Oversight
• Assist in assignment dispatch to appropriate franchises based on qualifications and performance
• Monitor project progress using dispatch systems (e.g., XactAnalysis, Cotality, PuroLogic/DASH)
• Update and manage franchise zip code coverage areas
Reporting & Communication
• Provide monthly reports to leadership
• Maintain and update program documentation, including SLA files and qualification guidelines
• Ensure prompt, respectful, and clear communication with internal teams and franchisees
Administrative & Special Projects
• Support training efforts including onboarding calls, network calls, and external program-related sessions
• Complete special projects and attend meetings assigned as directed
• Maintain updated zip code lists and distribute them to partners
• Travel for conventions, regional meetings (35 annually), industry tradeshows, and as directed
Required Qualifications
• Strong active listening and verbal communication
• Confidence and professionalism in partner-facing interactions
• Effective conflict resolution and relationship-building abilities
• Clear and prompt written communication
Preferred Qualifications
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
• Familiarity with Google Workspace (Docs, Sheets, Chrome)
• Experience with industry tools/platforms such as:
  • Xactware (Xactimate, XactAnalysis)
  • Cotality including PuroLogic/DASH
  • FranConnect, Gibbis, Franchise Directory
  • MailChimp, PuroDrive, PuroClean Online Academy
We Build Careers - Steve White, President and COO

With over 500 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a servant-based leadership mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Culture is very important to us. We want to make sure that we are the right fit for YOU!

Apply today and join our Winning TEAM. We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.