Hotel Front Desk Agent

Distinctive Hospitality Group · United States

Front Desk AgentJoin The Verve Hotel - Boston Natick as a Front Desk Agent, where you'll be the first point of contact for our guests and play a key role in creating a welcoming and memorable experience.Responsibilities- Greet and welcome guests in a friendly and professional manner.- Check guests in and out efficiently while managing reservations.- Respond promptly to guest requests and resolve issues to ensure satisfaction.- Maintain accurate records of guest information and transactions.- Collaborate with other hotel departments to ensure seamless guest experiences.- Provide information about hotel amenities, local attractions, and services.- Handle phone calls and emails, directing inquiries as appropriate.Requirements- High school diploma or equivalent.- Previous experience in hospitality or customer service preferred.- Excellent communication and interpersonal skills.- Ability to multitask and work efficiently in a fast-paced environment.- Strong problem-solving skills and a positive attitude.- Availability to work mid to late evenings, including weekends and holidays.- Basic computer proficiency, including familiarity with reservation systems.Benefits- Competitive hourly wage of $17.75 - $17.75 paid bi-weekly.- Opportunities for career growth.- A supportive and inclusive work environment.- Employee discounts on hotel stays and amenities.- Training and development programs.- Dental and Vision insurance.- Supplemental insurance.- 401(k) retirement plan.- Employee lunch.- Free parking.About the CompanyThe Verve Hotel - Boston Natick is committed to delivering exceptional hospitality experiences with a focus on comfort, style, and personalized service. Located in the heart of Natick, MA, our hotel offers modern amenities and a welcoming atmosphere for both business and leisure travelers. Join our team and contribute to making every guest’s stay unforgettable.We are an Equal Opportunity Employer.