Customer Success Executive

Location: On-site, Mumbai Experience: 1–2 years in a D2C brand (customer success or generalist role) About Hush At Hush, we've spent close to two decades turning deep mattress craftsmanship into premium sleep solutions that blend comfort, support, and thoughtful design for Indian homes - the very same expertise India's finest hotels rely on, from Taj and ITC to Marriott and Le Meridien. As we take Hush direct to consumers online, we're looking for someone who can own every customer conversation - turning abandoned checkouts and inbound queries into orders, confirming every order placed, and building the early wave of reviews that earns new shoppers' trust. What You'll Do Abandoned Checkout Recovery Call customers who drop off at checkout, understand what held them back, and help them compl