Operations Support Specialist

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About the Company
Operations Support Specialist Proman Staffing is a member of the Proman global family of companies, and a leading provider of temporary staffing throughout the Southeast, Central South, Midwest, and Eastern United States. Proman Staffing has created a strong reputation providing industrial staffing services for a wide variety of businesses. Our success is our ability to incorporate top performance teams at our locations with a focus on the industrial sector of the market. We are a global company proud of our family culture of working as one team for our customer’s advantage.
About the Role
Our Operations Support Specialist role is part of a corporate team who partner with our field operations to improve branch efficiency and performance. This role is a liaison between corporate and field operations. Reporting to the Director of Operations, this role works hand in hand with Regional Vice Presidents and Area Directors to ensure our core employees are well trained on system, standard operating procedures and all tasked required for their role. With a specific focus on mitigating financial, safety and compliance risks, this role is the first line of support for the region to deliver top quality performance in their roles. This role collaborates with corporate teams to ensure we are compliant with customer agreements and KPI’s.
Responsibilities
Main Point of Contact for all brand regions for everything that relates to corporate supportBranch Compliance as defined by corporate policyCreates branch assessment schedule and reports on assessment results and mitigation strategiesCoordinate New Hire training and coaching with field leadership as neededOn-Site Implementation and VMS implementation and training as neededRisk Management First level of supportStandard Operating Procedures training and optimizationMaintains knowledge of ATS (Avionte) softwareOther duties may be assigned as needed
Qualifications
High school diploma or GED2 years of field experience in staffingCollege degree preferred
Required Skills
Communicate effectively in written and verbal formsAbility to anticipate partner needsOrganization and attention to detailAble to handle sensitive or difficult issues with confidence and in a calm manner without being unduly influenced by intense emotionsUnderstands escalation of issues as it relates to corporate reportingMust display persistence and dedication to complete all assigned tasksStrong problem-solving abilities and process improvement skillsProficient with the Microsoft Office SuiteIntermediate level using Excel and Word toolsSupport field leadership project aligned with your role
Preferred Skills
Strong problem-solving skillsStrong multi-tasking abilitiesMust be able to contribute to a positive team atmosphereMust demonstrate strong customer service orientationStrong sense of service and respectMust be detail and results orientedExcellent communication (listening, speaking, writing) & diplomacy skillsResults oriented, knowing when to act and when to seek guidance or permissionAssertive but respectful in communications with clients and team
Role Specific Responsibilities
ComplianceEV, I9, Background ChecksThese efforts reduce our risk and helps ensure our branches understand the compliance requirements we need to follow to reduce our risksStandard Operating Procedures. xzbcwsv Specifically, ATS (Avionte) front office and PayrollFederal and state mandated policies need to be communicated with field officesTraining – Specifically on Standard Operating procedures as stated above
CollaborationAttend Meetings with Field teams and corporate teams when needed.Manage Branch Assessment ScheduleDevelop ongoing improvement training after initial discovery within branch regions while building good rapport with RVPsTeam Projects based on operational needs