Service Manager - Field Ops Leader & Customer Experience

ITW · Des moines, United States

ITW Hobart Service seeks a Service Manager to lead a technical field service team at the Des Moines branch. You will coach technicians, manage customer-facing service delivery, and partner with Dispatch, Parts, and Administration to maximize customer satisfaction.

You will oversee 1 cost center and 8–15 direct reports, implement coaching and training on products and service procedures, and help ensure safety, quality, and policy compliance across the branch.