Engagement manager

About the Role

You will be embedded in the product and delivery team, working closely with engineering leads, product managers, and client-facing teams. You will interface regularly with senior stakeholders — both internal and at client organizations — to ensure programs are defined, tracked, and delivered with precision.

Key Responsibilities

Own the full program lifecycle: requirements gathering, sprint planning, milestone tracking, risk management, and release coordination Work with engineering teams to translate business requirements into detailed technical specifications, user stories, and acceptance criteria Drive system integrations with enterprise clients — APIs, SSO, MDM, DLP, and enterprise infrastructure components Manage technical onboarding for enterprise deployments, ensuring smooth configuration, data migration, and go-live execution Identify technical bottlenecks, escalate risks proactively, and drive resolution across cross-functional teams Maintain program dashboards, technical documentation, integration runbooks, and delivery trackers Collaborate with QA to define test plans, oversee UAT cycles, and ensure quality gates are met before release Act as the single point of contact for assigned enterprise accounts post-deployment, managing stakeholder communications and escalations Coordinate with client CIOs, CISOs, and IT teams to align on timelines, scope changes, and delivery expectations Support the business team in scoping new client requirements, estimating delivery effort, and contributing to proposals Contribute to client health reviews, ensuring measurable outcomes and long-term retention

Requirements

2 – 4 years of experience as a Business Analyst, Program Manager, or Technical Project Manager — preferably in a Saa S, enterprise tech, or consulting environment Prior experience in a BA or PM role is essential — you must have owned requirements, written specs, and managed delivery timelines Strong understanding of enterprise technology environments: APIs, integrations, cloud infrastructure, security protocols, and enterprise IT workflows Proficiency with program management tools (Jira, Confluence, Asana, or equivalents) and documentation practices Exceptional written and verbal communication skills — you must be equally comfortable writing a technical specification and presenting a program update to a CXO Ability to distil complex technical topics into clear, structured language for both technical and non-technical audiences High ownership mindset — you notice what needs doing and you do it without being told

Preferred Qualifications

MBA or engineering degree from a reputed institution preferred; equivalent demonstrated capability will be considered