Service Desk Engineer

Description : Experience and personal qualities:- 1-4 year experience in IT or similar customer support/service delivery role Excellent customer service skills with a high level of focus on quality Ability to communicate in a clear and professional manner Problem solving and analytical skills and ability to work under pressure Excellent inter-personal skills (verbal and written) Clear understanding and interest in current and emerging IT technologies Beneficial to have an awareness of the IT industry in general An understanding and interest in the use of IT within business functions Incident Management:- To ensure all calls are updated and resolved within SLA targets. To endeavor to provide an Above Customer Expectation service Undertake first line resolution activities Participate in on-g