Assistant Analyst, HR Operations [T500-28889]

Abercrombie & Fitch Co. · India

About A&F Co:

At ANSR, we operate A&F Co. Bengaluru, a hub of digital transformation delivering services exclusively to our client, Abercrombie & Fitch Co. (A&F Co.). A&F Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

Now is your opportunity to join us and develop dynamic tech solutions to meet the needs of A&F Co.’s rapidly growing global business. For over 20 years now, companies cutting across size, industry and markets have relied on our expertise to successfully build global business and technology teams. We can help you land a rewarding career in this dynamic industry.

Here, you’ll be part of a team working on Digital Engineering & Architecture, Data & Analytics and Digital Operations to build inclusive experiences and outstanding products. Ready to usher in a digital revolution? Apply today.

Disclaimer: Candidates will initially be employed under ANSR and subsequently transitioned to A&F Co. Bengaluru.

About the Role:

The HR Operations Assistant plays an important role in delivering a high-quality employee experience across our global workforce. As a member of the HR Support team, you will be one of the first points of contact for associates seeking assistance with HR processes and systems, primarily within Workday. This role is designed for someone early in their career who is curious, adaptable, comfortable learning SaaS systems, and excited to build strong foundational experience in HR operations and digital employee support.

HR Operations Assistant

Digital HR | People Operations | Bengaluru, India | Abercrombie & Fitch Co.

What You’ll Do:

• Serve as the primary point of contact for HR inquiries via case management, ensuring fast, accurate, and friendly support
• Learn to troubleshoot Workday HCM and other HR system questions while guiding associates through common HR transactions such as:
• Use case management, reporting, and analytics tools to track status, follow documented processes, escalate when needed, and identify recurring questions or process gaps
• Support Workday feature releases by testing new functionality, documenting observations, and helping refresh support content
• Assist with basic reporting, data reviews, and troubleshooting activities as you build familiarity with HR systems and processes
• Personal data changes
• Job changes, leave requests, scheduling, and benefits navigation
• Talent, learning, and performance workflows
• Create and update knowledge base articles based on recurring questions and new processes
• Partner closely with HR Product, Workday Platform team, Payroll, Compensation, Benefits, HRBPs, and Store Operations teams to ensure seamless employee support
• Maintain high standards of data privacy, accuracy, and compliance in all interactions

What You Bring:

• Recent college graduate or early-career professional with interest in HR operations, employee support, digital HR, or SaaS-based systems
• Some exposure to Workday is preferred, but not required; curiosity and the ability to quickly learn SaaS platforms are essential
• Comfort navigating technology, asking thoughtful questions, and connecting how systems support business processes and employee needs
• Strong written and verbal English communication skills needed to support HR inquiries across our global stores; able to translate technical steps into clear, service-oriented guidance
• Flexible problem solver who can follow standard procedures, stay organized through changing priorities, and recognize when to ask for help or escalate
• High attention to detail, willingness to learn, and comfort working in a fast-paced, team-oriented environment
• Experience with customer support tools, ticketing systems, knowledge bases, or case management platforms is a plus

Success Outcomes:

• Employees resolve their HR questions quickly and confidently, with minimal handoffs
• Knowledge gaps are proactively identified and addressed in the knowledge base
• Workday becomes the default system employees trust for HR support