Veeva crm

About the Company

We are looking for an experienced Veeva CRM Techno-Functional L3 Support Consultant with 8+ years of experience in Life Sciences/Pharma domain and strong expertise in Veeva CRM, Vault CRM, Salesforce Platform, Veeva Align, and Veeva Network. The role requires managing production support, complex technical issues, enhancements, stakeholder interactions, and solution design for global markets.

About the Role

The role requires managing production support, complex technical issues, enhancements, stakeholder interactions, and solution design for global markets.

Responsibilities

Provide L3 production support for Veeva CRM applications across global markets. Analyze, troubleshoot and resolve complex application issues, perform RCA, and drive permanent fixes. Configure and support Veeva CRM modules such as: Accounts Call Reporting Events Management Surveys Product Management Territory Management Approved Email CLM (Closed Loop Marketing) Manage enhancements, deployments, releases, and change requests. Work closely with Business, IT, and Vendor teams for requirements gathering and solutioning. Support integrations with Veeva Network, Align, Salesforce, and external systems. Perform impact analysis, regression testing, and release validation. Create technical documentation, knowledge articles, SOPs, and support runbooks. Participate in incident, problem, and change management processes using Service Now/JIRA/Azure Dev Ops. Support global users and provide SME guidance to L1/L2 support teams.

Qualifications

8+ years of experience in Life Sciences/Pharma domain.

Required Skills

Functional: Strong understanding of Life Sciences and Pharma commercial processes. Expertise in: Call Planning Call Reporting Territory Alignment HCP/HCO Data Management Events Management Approved Email CLM Multichannel Engagement Experience working with business stakeholders across multiple regions. Technical: Veeva CRM Veeva Vault CRM Veeva Align Veeva Network Salesforce Administration Objects, Fields, Validation Rules Flows/Workflow Automation Approval Processes Security & Access Management Data Loader / Workbench SOQL Apex (Good to Have) Lightning Components (Good to Have) Integrations/API knowledge Release & Deployment Management

Support Experience Required

Incident Management Problem Management Root Cause Analysis (RCA) SLA/KPI Management Production Support Release Support Hypercare Support Service Now / JIRA / Azure Dev Ops Global Stakeholder Management

Nice to Have

Veeva Vault CRM Migration experience Salesforce Certifications Veeva Certifications Experience supporting US/EU/APAC markets ITIL Knowledge

Pay range and compensation package

Not specified.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.