Manager - COE, Business Intelligence & Account Performance

Pepper · Mumbai, India

Manager – COE, Business Intelligence & Account Performance

Central COE | Founder's Office

About Pepper

Pepper is building an AI-native SEO and content growth platform , combining strategy, technology, automation and AI to drive measurable business outcomes for customers.

This role sits within the Founder's Office , working on how the business is priced, resourced, delivered, measured and improved.

The Opportunity

We're looking for a Manager, COE – Business Intelligence & Account Performance to own the intelligence layer of the business.

This is a business-facing, problem-solving role , not a reporting role. You'll bring together account performance, delivery, commercial and client data to answer three questions: What is happening? Why is it happening? What should we do about it?

You'll work closely with commercial, delivery, capability and finance leaders and be measured on business outcomes — not the number of reports produced.

What You'll Do

• Build a live intelligence layer combining account, delivery, commercial and client signals .
• Turn structured and unstructured data - including calls, decks, reviews and performance data into actionable insights.
• Build automated analysis and workflows so recurring reporting runs itself.
• Identify account risks, retention opportunities and growth opportunities early.
• Diagnose underperforming accounts and recommend specific actions to improve them.
• Work directly with business leaders to answer critical questions and influence decisions.
• Own data definitions and reconciliation to ensure the business has a single source of truth .
• Bring together commercial, delivery, SEO/GEO and margin data to understand account performance end-to-end.
• Be the person who can explain why any account is performing the way it is, with evidence.

What We're Looking For

• 3–6 years in BI, performance analytics, business operations, strategy or consulting.
• Strong business-facing analytical skills and comfort working with senior stakeholders.
• Strong Excel and SQL skills.
• Comfortable working with AI and automation tools such as Claude, Claude Code, Lovable and n8n .
• Able to work with unstructured data such as calls, decks and written commentary.
• Familiarity with SEO/web analytics tools such as Ahrefs, Semrush, GA4 and Google Search Console is a strong plus.
• Strong first-principles problem solving — able to go from data → diagnosis → action .
• Comfortable challenging assumptions and communicating findings clearly.
• Digital, content, SEO or e-commerce services experience is a strong advantage.

Why This Role?

• Build the intelligence layer for the business from the ground up .
• Work directly with the Founder's Office and senior leadership .
• Influence both commercial performance and client outcomes .
• Define the metrics and systems rather than inherit them.
• Strong opportunity to grow into business and strategy leadership as Pepper scales.