Customer service specialist

Customer Support Specialist

Location: Gurugram, Haryana

Employment Type: Full-time

Openings: 50

Salary: ₹20,000 – ₹39,000 per month

Working Hours: 9:30 AM – 6:30 PM

Working Days: Monday to Saturday

Experience: 1+ year Job Description

We are hiring Knowledge Process Associates (KPA) for a leading domestic BPO in Gurugram.

The ideal candidate will be responsible for handling customer interactions, resolving queries, maintaining accurate records, and ensuring a high-quality customer experience while following defined processes and quality standards. Key Responsibilities

Handle inbound customer calls and emails professionally. Understand and resolve customer queries accurately and efficiently. Provide appropriate information and solutions based on customer requirements. Maintain and update customer information in CRM systems. Escalate complex or unresolved issues to the appropriate team. Follow company policies, processes, and quality standards. Maintain a customer-focused approach throughout every interaction. Ensure accurate documentation of customer interactions. Eligibility & Qualifications Graduate in Science, Pharmacy, or a related field. Minimum 1 year of experience in Customer Support, KPO, BPO, or a similar role. Excellent verbal and written communication skills. Good customer-handling and problem-solving abilities. Basic computer knowledge and familiarity with CRM systems. Ability to work independently as well as part of a team. What We Offer Competitive salary of ₹20,000 – ₹39,000 per month. Full-time employment opportunity. Opportunity to work with a leading organization in the BPO/KPO sector. Professional growth and learning opportunities. Work Location

Gurugram, Haryana

Apply now if you meet the eligibility criteria and are looking for an opportunity in customer support/KPO operations.