Smartcomm engineer

ThoughtFocus · Hyderabad g.p.o., India

About Thought Focus

Thought Focus is a global IT services and solutions company with deep capabilities across Data & Analytics, Cloud, Modern Engineering, and Financial Services technology. Headquartered in the US with delivery centers in India, we partner with leading enterprises to build scalable, future-ready technology solutions. Our teams are built on a culture of ownership, expertise, and long-term client partnerships — and talent is at the heart of how we grow. -

Job Title: Smart Comm Developer

Experience: 6+ Years

Location: Bangalore / HYD / Kochi

Employment Type: Full-time

Job Summary

We are seeking an experienced Smart Comm Developer with 6+ years of hands-on experience in Smart Comm Platform to design, develop, and support customer communication solutions. The role involves building scalable, high-quality document generation solutions aligned with business and compliance requirements.

Key Responsibilities

Smart Comm

Design, develop, and maintain customer communication solutions using Smart Comm.

Develop and enhance templates, layouts, rules, scripts, and content libraries.

Implement batch and real-time document generation solutions.

Work with XML, XSLT, and data mapping for document composition.

Integration & Technical Design

Integrate Smart Comm with upstream/downstream systems (CRM, Core systems, ECM, Archive).

Develop solutions using Smart Comm Designer, Design Manager, and Communications Server.

Support document distribution via print, email, PDF, and digital channels.

Ensure solutions meet performance, scalability, and security standards.

Maintenance & Support

Perform defect analysis, bug fixes, and performance tuning.

Provide production support and handle incident resolution.

Participate in root cause analysis and preventive improvements.

Collaboration & Stakeholder Management

Work closely with business analysts and stakeholders to understand communication requirements.

Translate business requirements into technical designs.

Support UAT and production releases.

Provide technical guidance to junior developers.

Required Skills & Qualifications

Technical Skills

6+ years of experience in Smart Comm/Open Text Exstream.

Strong hands-on experience with:

Smart Comm/Exstream Designer & Design Manager

Control Center / Communications Server

XML, XSD, XSLT

Scripting (Java Script or Exstream scripting)

Experience with document composition, batch processing, and real-time generation.

Good understanding of print and digital communication workflows.

Tools & Platforms

Experience with version control tools (Git, SVN).

Familiarity with Unix/Linux environments.

Experience with CI/CD pipelines is a plus.

Domain & Soft Skills

Experience in Banking, Financial Services, Insurance (BFSI) is preferred.

Strong analytical and problem-solving skills.

Good communication and documentation skills.

Ability to work independently and in a team-oriented environment.

Experience working in Agile/Scrum environments.

Individual role

Nice to Have

Open Text certification in Exstream / Smart Comm.

Experience with regulatory and compliance-driven communications.

Exposure to cloud environments (AWS/Azure).