eCommerce Operations Coordinator

Our client, a luxury jewelry brand, is seeking a Temporary eCommerce Operations Coordinator to support the day-to-day execution of online orders and digital operations. This role is based in NYC with a hybrid schedule of 4 days onsite per week, and will focus on order fulfillment, system monitoring, cross-functional coordination, and ensuring a seamless online customer experience.

Learn more about the general tasks related to this opportunity below, as well as required skills.
Job Duties Include:Support daily eCommerce order processing, fulfillment, returns, exchanges, and inventory transfersMonitor orders across multiple systems to ensure accurate and timely processingPartner with customer service, logistics, supply chain, finance, and technology teams to resolve order-related issuesPerform routine website and order flow checks, escalating technical or operational issues as neededMonitor customer service and eCommerce communications and coordinate timely follow-upMaintain accurate documentation, reporting, trackers, and operational recordsAssist with additional eCommerce projects and administrative needs as assigned
Job Qualifications Include:3+ years of experience in eCommerce operations, order management, supply chain, retail operations, or a related fieldExperience with eCommerce platforms, order management systems, ERP, or CRM toolsSAP and Salesforce experience preferredProficiency in Microsoft ExcelStrong organizational and problem-solving skills with exceptional attention to detailAbility to manage multiple priorities and troubleshoot issues in a fast-paced environmentExcellent communication, collaboration, and follow-through skillsCustomer-focused, adaptable, and comfortable learning new systems quicklyBachelor's degree or equivalent professional experience preferred
Pay: $28/hr
The description above is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, and qualifications required.
While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you!
If you believe you are a great candidate for this position, and the salary listed does not meet your expectations, we would still love to speak to you! PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. This role may also be eligible for additional compensation including incentive pay, discretionary bonuses, and a comprehensive benefits package, details of which will be provided during the hiring process.Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, marital or veteran status, disability, genetic information, or any other protected status under applicable law.
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