Customer support network engineer

Designation : Engineer
Experience: 1 – 3 years
Location : Chennai – Ambit IT Park
 Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices.
 Ensure resolution provided in the first interaction with the customer
 Acquiring knowledge about the newly released products and recent updates.
 Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
 Position and sell Premium support contracts to customers based on their support entitlement.
Job Responsibilities:
Desired Skills:
 Self-Motivated C Ability to Work Under Pressure
 Should have good comprehensibility and understandability of what customers want
 Should have critical thought process and decision-making capability with focus on accuracy
 Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
 Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.
 Ability to sell/Upsell
 Candidates should be open to a shift of 24x7.
Soft Skills:
 Should possess good English verbal skills
 Excellent logical reasoning
ands of technology experts across.