CNC Machine Tool Field Service Technician

Great Lakes Machinery · Lancaster, NY, Erie County, NY; New York State, United States

CNC Field Service Technician: Western & Central New York

Great Lakes Machinery | Veteran Owned & Operated

Great Lakes Machinery is looking for a CNC Field Service Technician to support our customers across Western and Central New York. If you like solving machine problems, working hands-on, and being trusted to run your own day, this is a strong fit. We're willing to invest in training the right person.

Compensation

Starting salary: $65,000 - $120,000 per year, based on experience.

About the Role

As a Field Service Technician, you'll travel to customer job sites to install, troubleshoot, repair, and maintain CNC machinery. You'll be the face of Great Lakes Machinery in the field, keeping our customers' shops up and running and building the relationships that keep them coming back.

What You'll Do

• Travel daily to customer sites throughout Western and Central New York
• Diagnose and repair mechanical, electrical, and control issues on CNC machines
• Perform preventive maintenance and machine inspections
• Assist with machine installation, setup, and start-up
• Communicate clearly with customers about issues, repairs, and next steps
• Complete accurate service reports and documentation
• Keep your vehicle, tools, and parts inventory organized and ready

What We're Looking For

• Experience with CNC machinery, or strong mechanical and electrical aptitude and a real desire to learn
• Ability to read and interpret electrical schematics and technical manuals (or willingness to be trained)
• Strong troubleshooting and problem-solving skills
• Professional, dependable, and customer-focused attitude
• Reliable transportation and a valid driver's license with a clean driving record
• Ability to travel to job sites daily and lift/move equipment as needed
• Ability to work independently and manage your own schedule

Bonus, but not required: experience with Fanuc controls; hydraulics/pneumatics background; military or trades experience.

What We Offer

• Competitive salary of $65,000 - $120,000 , based on experience
• IRS mileage rate reimbursement for travel
• 401(k) with employer match
• 100% paid health and dental insurance
• Flexible PTO
• Paid sick days
• Paid training and development , because we invest in our people

About Great Lakes Machinery

Great Lakes Machinery is a veteran-owned and operated company serving manufacturers across Western and Central New York. We pride ourselves on honest work, quick response, and taking care of our customers and our team.

Great Lakes Machinery is an equal opportunity employer.