Assistant restaurant manager (wset / com)

Job Description: Assistant Restaurant Manager (ARM) – Fieno

Location: Colaba, Mumbai

Brand: Fieno – Italian Fine Dining (Churchgate Hospitality)

Role Overview

The Assistant Restaurant Manager (ARM) will be responsible for driving guest experience, service excellence, and floor leadership at Fieno.

This role requires a wine-forward hospitality professional with formal WSET certification, strong service fundamentals, and the ability to elevate dining into a curated, narrative-led Italian experience inspired by Campania.

Key Responsibilities

1. Guest Experience & Floor Leadership

Lead service on the floor to deliver warm, anticipatory, and personalized dining experiences Ensure each table receives story-driven service aligned with Fieno's philosophy (craft, provenance, nostalgia) Handle VIP guests, reservations, and special occasions with finesse Proactively manage guest feedback, recovery, and relationship building

2. Wine & Beverage Excellence (Core Requirement)

Curate and drive wine service rituals (presentation, decanting, pairing storytelling) Recommend wine pairings aligned with menu philosophy (Campania-led, Italian regional authenticity) Train team on: Basic wine knowledge Glassware & service standards Pairing logic with menu dishes Work closely with management on: Wine list updates Menu pairings Seasonal beverage programs

3. Team Management & Training

Supervise and mentor Guest Service Executives and Captains Conduct daily briefings focused on menu storytelling + wine pairing Build a team culture of: Discipline + warmth Attention to detail Passion for hospitality Support recruitment, onboarding, and performance management

4. Operations & Service Standards

Ensure immaculate floor readiness at all times (mise en place, ambiance, cleanliness) Maintain SOPs for: Service sequence Wine service protocols POS & billing accuracy Coordinate with kitchen for: Smooth service flow Course pacing Monitor inventory (glassware, linens, service tools)

5. Sales & Revenue Focus

Drive average check growth through intelligent wine upselling Optimize covers vs. experience balance (avoid overloading the floor) Contribute to improving: Repeat guest frequency Table spend Guest satisfaction scores

Candidate Profile

Must-Have

WSET Level 2 or 3 (mandatory) or Court Of Masters 3–5 years experience in premium casual / fine dining restaurants Strong understanding of: Italian cuisine & dining culture Wine pairing fundamentals Excellent communication and guest handling skills

Preferred

Experience in luxury or boutique hospitality brands Exposure to Italian / European dining concepts Familiarity with HNI / UHNI clientele handling Experience with wine-led service environments

Key Competencies

Guest obsession & emotional intelligence Strong floor presence and personality Eye for detail (luxury service standards) Commercial awareness (APC, upselling) Team leadership & training capability

Why Join Fieno

Work with a chef-driven, storytelling-led Italian concept Exposure to curated wine program & experiential dining Opportunity to grow into Restaurant Manager / Beverage Lead roles Part of a premium multi-brand hospitality group