Teleconsultation coordinator

We are looking for a proactive and empathetic Teleconsultation Coordinator to manage and coordinate online dermatology consultations between clients and dermatologists. The role involves ensuring a smooth consultation journey for clients — from scheduling appointments to coordinating with dermatologists and following up after consultations.

The ideal candidate should be organized, comfortable speaking with customers, and able to manage multiple appointments while delivering a seamless client experience.
Key Responsibilities

Coordinate online dermatology consultations between clients and dermatologists. Schedule, reschedule, and confirm consultation appointments based on client and dermatologist availability. Communicate with clients via phone, Whats App, chat, or other communication channels regarding appointments and consultation-related queries. Coordinate with dermatologists to ensure consultations happen on time and resolve scheduling conflicts. Send timely reminders and relevant consultation details to clients. Monitor scheduled consultations and proactively follow up in case of delays, cancellations, or no-shows. Assist clients with basic queries related to the consultation process and guide them through the online consultation journey. Maintain accurate records of appointments, client interactions, and consultation status. Coordinate with internal teams to ensure a smooth transition from consultation to subsequent services or follow-ups. Handle client concerns professionally and escalate medical or clinical queries to the appropriate dermatology team. Contribute to improving the overall client experience and teleconsultation process .
Requirements1–3 years of experience in customer support, healthcare coordination, teleconsultation, appointment scheduling, or a similar role . Excellent verbal and written communication skills. Comfortable communicating with clients over phone and Whats App. Strong organizational and time-management skills. Ability to multitask and manage multiple appointments simultaneously. Comfortable working with CRM, appointment-booking, or communication tools. Customer-first approach with a calm and empathetic communication style. Prior experience in dermatology, healthcare, telemedicine, clinics, or beauty/wellness is a plus.
Key Skills

Teleconsultation Coordination | Appointment Scheduling | Customer Support | Client Communication | Dermatology Coordination | CRM Management | Follow-ups | Problem Solving | Healthcare Operations