Information Technology Service Desk

Artech L.L.C. · India

One of our prestigious clients is hiring for IT Service Desk professionals in Hyderabad .

✅ Excellent English Communication Skills

✅ Experience: 6 Months to 1 Year

✅ Work Mode: 5 Days Work from Office

✅ Rotational Shifts

✅ Cab Facility Available

✅ Location: Hyderabad

Technical Questions previously asked during the interview:

• Basic Hardware and Software checks for Printer Troubleshooting
• Basic Connection Fixes for VPN.
• ITIL Full Form.
• Latest version of Windows Operating System widely used.
• What is an SLA (Service Level Agreement)?
• What are the KPI’s for a Service Desk Technician, the manager used to measure your performance on the floor?
• What does IP Address mean? And where do you find it ??
• What is the difference between an Incident (versus) Service Desk ?
• Difference between Windows 10 and Window 11 OS?
• How to Uninstall a program/application on a Windows OS?
• If browser is slow, what are the basic troubleshooting steps involved??
• If system is lagging, what are the basic troubleshooting steps involved??
• Read about Service Desk Technician responsibilities on the internet.