Customer support executive

About Ai Sensy

Ai Sensy is a Whats App-based Marketing & Engagement platform empowering 210,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, Physics Wallah, and Cosco, to grow their revenues via Whats App.

800+ Crore Whats App messages exchanged yearly between businesses and users via Ai Sensy Trusted by top brands like Delhi Transport Corporation, Vivo, Physics Wallah & more Businesses drive 25–80% of revenues using Ai Sensy Backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors

The Opportunity

Work with a dynamic, fast-growing team passionate about customer success Gain hands-on experience in building and optimizing support systems and processes Collaborate closely with founders and leaders, sharing insights and receiving direct feedback Be part of a mission-driven startup shaping the future of Whats App-led engagement

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Responsibilities

Customer Interactio n: Manage customer inquiries across phone, email, live chat, and social media Product Assistance : Provide accurate product/service information, handle complaints, process orders, and manage returns Troubleshootin g: Resolve product-related issues promptly to ensure high customer satisfaction Customer Record s: Maintain detailed, accurate records of all interactions in CRM/support tools Product Knowledg e: Develop deep expertise in Ai Sensy’s platform to deliver effective solutions Performance Goal s: Collaborate with the support team to achieve and exceed KPIs/SLAs Feedback Analysi s: Collect and analyze customer feedback, working with product and tech teams to improve user experience Process Improvemen t: Contribute to the creation and refinement of support processes, tools, and workflows

Qualifications

1+ ye ars of experience in customer support or a related rol e (B2 B Saa S experience preferred) Strong communication skills with a customer-first mind set Proficiency in support platforms (e.g ., Zendesk, Freshdesk, Live C hat) and CRM tools Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.

Why Join Us?

Be part o f a supportive and innovative environ ment that values growth Opportunity to lead impactful projects and shape customer experiences i n a scaling sta r tup Directly contribute to the success of brands generating a large share of revenues via Ai Sensy Grow your career in a company wh ere customer satisfaction is the top prio r ity.