IT Team Lead / Tech Bar Supervisor

TECEZE · Boise, United States

Job Summary:

We are looking for an experienced Team Lead / Supervisor / Tech Bar Support professional to manage day-to-day IT support operations and provide hands-on technical assistance to end users.

Responsibilities:

• Lead and supervise the IT support/Tech Bar team.
• Provide hands-on technical support to employees and resolve hardware/software issues.
• Troubleshoot laptops, desktops, mobile devices, printers, and other IT equipment.
• Manage and prioritize support tickets and ensure timely resolution.
• Assist with device setup, configuration, deployment, and troubleshooting.
• Monitor team performance and ensure proper adherence to IT support processes.
• Coordinate with internal IT teams and vendors when required.
• Maintain proper documentation of incidents, requests, and equipment.
• Provide excellent customer service and support to end users.

Required Skills:

• 3+ years of experience in IT support, Tech Bar, Desktop Support, or Service Desk.
• Previous experience as a Team Lead, Supervisor, or Senior IT Support Technician.
• Strong troubleshooting and communication skills.
• Experience supporting Windows, laptops/desktops, printers, and common enterprise applications.
• Ability to manage multiple tasks and support team members effectively.
• Strong customer-service orientation.