Delivery Manager

Job Title : Delivery Manager Employment Type: Full Time Required Experience (Years)-5-8 Years Shift Timings- 2:00 PM - 11:00 PM ((Flexible & extended support based on project needs) The Delivery Manager is responsible for end-to-end client delivery outcomes, operational stability, and account growth within assigned accounts. This role operationalizes the 3M Strategy (Manage, Monitor, Mine) , ensures adherence to the Tiered Operating Model , and acts as the primary day-to-day delivery contact for clients. The Delivery Manager collaborates as a peer with global counterparts, drives client satisfaction, and proactively identifies risks and expansion opportunities. Key Responsibilities 1. Delivery Execution (MANAGE) Own delivery commitments, including SLA tracking and quality assurance, fo