2nd Line Support Engineer

Enjoy troubleshooting the issues that need a bit more investigation, rather than simply passing tickets on?

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We're recruiting for an established, technology-driven business investing in its IT function. With a recently strengthened support team and plenty of ongoing technology projects, this is a great opportunity for someone who enjoys hands-on technical work and wants to keep developing their skills.
Much of the routine first-line activity has already been automated, meaning you'll spend more time resolving genuine technical issues, improving systems and getting involved in projects.
What you'll be doing
Taking ownership of escalations through to resolution.
Supporting and administering Microsoft 365, Exchange Online, Teams, SharePoint, Entra ID and Active Directory.
Managing devices, applications and deployments through Intune, including laptop builds, policies and provisioning.
Using PowerShell to support device configuration, administration and automation.
Troubleshooting Windows devices, business applications and connectivity issues.
Investigating issues with SQL-based applications and APIs, working with other technical teams where needed.
Supporting onboarding, offboarding, access management and security.
Contributing to technical documentation, service improvements and wider infrastructure projects.
What we're looking for
You'll already have solid experience in a genuine 2nd Line IT Support position and be comfortable investigating and resolving problems independently.
We're particularly interested in people with:
Strong Microsoft 365 administration experience, including Exchange, Teams and SharePoint.
Hands-on Intune, Entra ID and Active Directory knowledge.
Confident Windows troubleshooting and good general networking knowledge.
Experience with application deployment, device management and ideally PowerShell.
A practical, customer-focused approach and the ability to communicate well with colleagues at all levels.
An understanding of ITIL or structured IT service management.
You don't need to know everything. What's important is that you're technically curious, enjoy problem-solving and are keen to broaden your experience.
Why consider it?
You'll be joining a collaborative IT team where automation is reducing repetitive support work, giving engineers more opportunity to develop their technical skills.
There's opportunity for exposure to 3rd Line support, infrastructure and project work , alongside a business that's continuing to invest in technology.
Interested? Apply for a confidential conversation and further details.
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