CT technologist 2nd shift

Advocate North Side Health Network · Chicago, IL, Cook County, IL; Illinois, United States

Major Responsibilities: Customer Satisfaction

1. Serves as a patient advocate to ensure that patients and customers needs are met in a timely and efficient manner.
2. Ensures timely scheduling of both inpatients and out patients
3. Provides education to all patients before, during and after exams.
4. Maintains a positive relationship with all customers i.e., patients, other departments, physicians and fellow associates.
5. Reviews patient satisfaction data and participates in improving areas of concern
6. Utilizes appropriate resources to resolve patient irritants
7. Addresses and resolves customer complaints.
8. Ensures on-time completion of own performance pathway • Submits self-evaluation to leader two weeks before review
9. Participates quarterly in the associate satisfaction survey
10. Submits ideas on improving customer satisfaction on a continual basis

1. Accountable for the production of quality CT scans.
2. Demonstrates the appropriate operation of all CT equipment
3. Demonstrates safety in all areas, electrical, environmental, radiation etc.
4. Ensures all appropriate information is present before CT exams are performed
5. Completes all data entries in the HIS and RIS .
6. Participates in efforts to monitor and improve departmental CQI indicators
7. Submits ideas for improving quality in the department.

1. Sets own learning goals.
2. Maintains a program to complete required training hours per quarter.

1. Submits dynamite ideas to your leader.
2. Implement Just-Do-It initiatives in your department during the year.

1. Participates in hospital wide activities
2. Participates in departmental recognition and socialization activities.
3. Attends all departmental staff meetings.

1. Participates in efforts to improve productivity in your department.
2. Submits ideas for improving productivity in your department

1. Ensures appropriate supplies are available
2. Participates in efforts to contain costs or generate revenue in your department.
3. Submits ideas for reducing expenses or adding revenue.