Application Support Analyst

THIS ROLE WILL BE ONSITE 5 DAYS PER WEEK IN MIDTOWN MANHATTAN.Main responsibilities:Provide front-line user support for trading and financial applications, applying best practice incident management processesPerform root cause analysis of issues, identify possible resolutions, and communicate with global IT organization to coordinate back-end technical support and initiate change management requestsAssist in testing problem resolutions as well as major product releasesParticipate in UAT with the relevant IT product teams and business stakeholdersManage user access to trading and financial applications, understand roles and permissions, and help conduct access reviewsContribute to knowledge base by documenting and communicating issues, resolutions, and enhancementsProfile:Energetic and enthusiastic quick learner, able to learn independently to gain the required level of understanding and become ‘subject matter expert’ in specific areasAble to ‘dig into’ a problem, drilling down into system functionality, analyzing patterns, coming up with scenarios to prove assumptionsThriving in customer-facing, high-pressure environments, able to handle multiple important requests and issues coming concurrently, assess urgency, prioritize, coordinate work, and follow-up until complete resolutionGood time management and organization skillsGood interpersonal and communication skills, must be able to listen, understand, translate, and update stakeholders at all levels in the user community and in IT

To be considered for an interview, please make sure your application is full in line with the job specs as found below.
Technical skills, competencies and experience:Experience working within a commodities or financial trading environment (1 to 3 years) xzbcwsv Ability to write SQL queries (Oracle, Sybase, SQL Plus) for troubleshooting, data analysis, and user assistanceUnderstanding of core IT disciplines, specifically incident management, change management, business analysis and project managementMinimum 5 years of relevant experienceExperience with one or more of the following a plus:Trading and Risk Management systems in physical commoditiesExchange Trading Execution systemsReporting Tools: Business Objects, PowerBI, TableauPythonRPA and low code/no code tools