Sales coordinator

Job Title: Sales Coordinator (Showroom Operations)

Location: Alankaram Hyderabad Showroom (Banjara Hills)

Department: Sales

Reports To: Store Manager

About Alankaram

Alankaram is a premium furniture brand known for its fusion of traditional Indian craftsmanship and modern aesthetics. We specialize in bespoke solid wood furniture made from teak, ash, oak, and beech wood. With a growing retail presence across India and international exposure, Alankaram is driven by design, quality, and service excellence.

Role Overview

We are looking for a highly organized and proactive Sales Coordinator to support our Hyderabad showroom team.

This role is critical in ensuring smooth customer follow-ups, order coordination, and internal communication, enabling the sales team to focus on conversions and customer experience.

Key Responsibilities

Sales & Customer Coordination

Manage customer follow-ups for enquiries, quotations, and ongoing discussions Ensure timely response to all leads, walk-ins, and customer queries Coordinate with customers for quotations, design discussions, order confirmations, payments, etc

Order Management

Track orders from confirmation to delivery Coordinate with production, design, logistics, etc Ensure timely updates to customers on order status

CRM & Reporting

Maintain accurate CRM entries for all leads and customers Track: enquiries, follow-ups, conversions Prepare daily, weekly, and monthly reports for the Store Manager

Internal Coordination

Work closely with showroom sales team to ensure no missed follow-ups Coordinate with HO teams (design, production, accounts) Ensure smooth communication between all stakeholders

Documentation & Support

Prepare quotations and proposals Maintain product, pricing, and client records Support in documentation for architects, designers, and B2 B clients

Required Skills & Qualifications

Graduate in Commerce, Business, or related field 2–5 years experience in sales coordination / customer handling Strong follow-up and communication skills Good working knowledge of Excel, Google Sheets, and CRM tools Highly organized, detail-oriented, and disciplined Ability to handle multiple customers and tasks simultaneously

Key Performance Indicators (KPIs)

Timeliness of customer follow-ups CRM accuracy and completeness Order tracking accuracy and updates Response time to customer queries Support to sales team in improving conversions

Work Conditions

Full-time, on-site role at Hyderabad showroom 6-day work week (with weekly off) Requires coordination across teams and occasional extended hours during peak periods