Glamiva Laminates · India

We are looking for a , , - to join our team. The candidate will be responsible for managing customer and lead data, handling , verifying and qualifying leads, coordinating with the sales team, and ensuring timely follow-ups throughout the customer journey.

The ideal candidate should have good communication skills, basic computer knowledge, strong follow-up abilities, and the ability to maintain accurate CRM records.

CRM & Customer Support Executive – Key Responsibilities

• Manage and maintain accurate customer and lead data in CRM

• Handle inbound inquiries and make outbound customer calls

• Understand customer needs and share relevant product/service details

• Verify, qualify, and categorize leads before sharing with sales team

• Coordinate with sales team for lead assignment and follow-ups

• Conduct regular follow-ups with potential and existing customers

• Track leads from inquiry stage to conversion and maintain records

• Update CRM with call details, interactions, and follow-up status

• Monitor pending follow-ups and ensure timely action

• Address basic customer queries and coordinate with relevant teams

• Prepare basic CRM reports (leads, follow-ups, conversions, interactions)

• Maintain clean and accurate customer database

• Support sales team in improving lead conversion and engagement

• Achieve assigned targets for calling, follow-ups, and CRM management

• Good verbal communication in Hindi and English

• Confident in handling customer calls and communication

• Strong interpersonal, coordination, and follow-up skills

• Understanding of customer handling and lead management

• Basic knowledge of MS Excel, MS Office, and CRM tools

• Prior experience in CRM, telecalling, customer service, or sales coordination preferred

• Interested candidates can share their CV with us - deepali@virgohpl.com