Customer Service Manager: People Leader & Process Optimizer

RRD · Manchester, United States

RRD is seeking a skilled leader to head the Customer Service team in Manchester, CT. You will delegate day-to-day activities, mentor staff, and ensure service levels meet or exceed expectations.

The role requires guiding growth, coaching, and coordinating with internal and external customers to resolve issues. You will conduct annual reviews, develop career plans, and drive improvements across workflows while aligning with company policies and objectives.